RETURNS AND EXCHANGES
All orders are shipped using USPS and take 3-5 business days to arrive.
We Gladly Accept Returns & Exchanges If you are not 100% satisfied with your purchase, you may return your Monument Merch item(s) for an exchange or full refund within 7 days after delivery. Exchanges can only be made for items currently in stock. Please confirm with firstname.lastname@example.org before sending back your order for an exchange. You will be required to pay for shipping back your Monument Merch item(s) for any exchange or return for refund. Returns must be unopened, in the state you received them, and in the original packaging. If for whatever reason you are not happy with your purchase, please send your item(s) back to the address below with a note specifying your order number and if you would like to return your order for a refund or exchange.
If your item arrives damaged, or if your order is incorrect, please email email@example.com and our customer service team will send you a return label to return the item(s) free of charge. Your refund will be processed once the returned item(s) is/are received by our warehouse. Please allow 14 business days from the day your return is shipped for your refund to be processed. The refund will be processed to the method of payment used to make your original purchase. Please note that it may take 1 or 2 full billing cycles from the time the refund is processed to the time the refunded amount appears on your credit card statement.
If the method of payment used at the time of purchase has changed, please note that you will be refunded in the form of store credit only. Please contact firstname.lastname@example.org with your order number with any questions! We are available via email Monday through Friday from 9 AM to 5 PM PST. Thanks again for your support, TEAM ZENJOY